This page explains how to request deletion of your account and data for the app Titto: Titto time, bounding birds prime, and what happens to your data afterwards.

How to request deletion

You can do this yourself in the Titto app, or ask us to do it for you by email.

Option 1 — Delete your account in the Titto app

1. Open the Titto app and open the "Me: Personal Account" tab.
2. Tap the "Edit" button in the top right corner of the "Personal Account" page.
3. Scroll to the bottom of the "Account Settings" page and tap the "Delete Account" button.
4. In the confirmation pop-up, tap "Yep, delete my account."

Option 2 — Request deletion by email

If you have already uninstalled the Titto app or can no longer sign in, send an email to [email protected] from the email address registered to your Titto account, using the subject "Account Deletion Request". To protect your account, we may ask you to verify that you own it before we proceed.

Data that is deleted

Once the deletion is confirmed, your Titto account and all data associated with it are permanently deleted, including:

• Your account and profile information, such as your name, email address and phone number.
• Your saved shipping addresses.
• Your bird identification records and messages.
• Your collection albums and any other content you have added.
• Your order history linked to your account.

Data that is retained

None. We do not keep any of your data after your account is deleted, and there is no additional retention period.

What happens after deletion

• Deletion is permanent — you will not be able to reactivate your account.
• You will not be able to retrieve any content you have added.